Terms and conditions

Who can play

We exclude residents of the United Kingdom, including England, Scotland, Wales and Northern Ireland. Registering from an excluded country can lead to permanent account closure and confiscation of the entire balance.

You are responsible for making sure online gambling is lawful where you live. Our minimum age is 18, unless your local gambling law requires you to be older. We may ask you to prove your age.

Our operator

Orange Entertainment B.V. operates Lemon Casino under Curaçao licence OGL/2024/1111/0488. Our terms are governed by Curaçao law. If translated versions differ, the English version takes precedence. Changes to the terms take effect when published.

Registration and checks

There is no fee to register. Provide your name, birth date, residence, email address and mobile number, then choose a username and password. Each person may have only one account. Duplicate accounts may be suspended or closed, and their funds may be blocked.

We may request documents at any time and suspend access until we receive and verify them. If you fail to supply them within 60 days, or they are not genuine, we may close the account and confiscate its funds. False personal details can also result in closure and loss of deposits or winnings. Submitting someone else's documents can cause suspension.

Funding your account

Use only a card or payment account you own. You cannot deposit into another player's account, and doing so may lead us to close yours. We do not provide credit for gambling. Your stakes must be covered by your account balance.

Your deposit area shows the methods available and the minimum and maximum for each. Availability can change. Before withdrawing, you must wager each deposit at least once. Opposing low-risk table bets do not contribute. Closing the account before meeting this requirement can carry a handling fee of 5%, with a €10 minimum.

Withdrawing money

Your account must be fully verified before your first withdrawal. We may check later requests as well, including compliance with promotion conditions and financial crime rules. Funds may remain on hold until checks are complete. You cannot request a withdrawal during a game session.

Payments normally return to the account and method used for the deposit. To request another route, you must have it verified and submit a formal explanation. Approval is at our discretion. The payment account owner's details must match yours.

Withdrawals take three to five business days. We charge an additional €5, or its currency equivalent, for the second withdrawal in a week and each later one in that week. Your payment provider may charge separately. We may pay in euros even if your account uses another currency, which can cause a conversion loss.

You can request a deposit refund within 24 hours, provided you have not wagered the funds. Method-specific withdrawal minimums do not apply when you voluntarily close your account.

Playing with a bonus

A promotion's conditions determine its duration and wagering requirements. Bonus winnings and the related deposit stay in the bonus balance until turnover is complete. An earlier withdrawal request cancels that request, the bonus funds and the winnings. Cancelling an unfinished bonus through your account also removes its bonus-balance winnings.

Unless the offer sets different rules, bonus wagering has a maximum stake of €2 per spin and €0.20 per line. Bonus buys, gamble features and mini-games are included. Exceeding the limit can cost you all funds and wins connected with the bonus, including wins from bets below the limit.

Inactive accounts and closure

After 180 days without a deposit, a positive balance is subject to a monthly €5 administration charge or equivalent. Logging in and making a deposit reactivates the account. After 30 months of inactivity, we return the remaining funds to your verified account.

You may close your account whenever you choose. Contact [email protected] for withdrawals from an account that is closed, blocked or suspended. Where we reasonably suspect fraud, we may close the account and confiscate its full balance.

Complaints

Disputes about our services, accounts or transactions must first go through our internal complaints procedure. If no resolution is reached, either party may refer the matter to Resolvo Curaçao. The outcome is binding, with no charge to the player for that process.